US-based customer engagement, billing, and payments company Everyware has tapped Visa Direct and launched Instant Payouts.
As outlined in the official press release, the new offering enables the real-time transfer of funds into the customers’ bank accounts or debit cards. Although Instant Payouts’ interface reportedly allows users to access funds in real time, the actual fund availability is dependent on the region and the receiving financial institution.
Instant Payouts was developed in partnership with Visa by leveraging the Visa Direct solution – that facilitates immediate bank-to-bank fund transfers. This new product was introduced as an alternative to the conventional ACH approaches to payouts that bank on the old check system.
When discussing this latest release, a representative from Everyware emphasized that Instant Payouts can be used to enable the disbursements of funds in multiple industries, from settling insurance claims to receiving healthcare refunds or automotive payments, whilst eliminating the need for customers to wait for a check in the mail.
Everyware’s strategy and past developments
Everyware is a customer engagement, billing, and payments provider that purportedly services over 9,000 merchants across multiple verticals including healthcare, travel, utilities, nonprofit organizations, and automotive.
Its platform facilitates the sending of money and enables merchants to communicate with their customers via text messaging. Customers can also use it to pay remotely, online, or in person – without needing to download an app. This is made possible by the fact that Everyware combines network tokenization with Pay By Text, a functionality made possible by a previous collaboration with Visa, thus ensuring the security of card details throughout the entire transaction lifecycle.
Earlier in 2023, the company announced its partnership with Sunbit as part of a common undertaking to release a Pay-Over-Time solution, in a bid to support businesses in transforming their customer relationships and offerings.
This is not the sole partnership secured by Everyware recently. In an effort to introduce new offerings, in 2022, the fintech tapped Splitit. By integrating Splitit's Instalments-as-a-Service into its platform, Everyware was able to extend a mobile-first Buy Now, Pay Later (BNPL) solution.
Also in 2022, the company joined forces with Fortis to provide end-to-end acceptance solutions across its channels and segments. Following this collaboration, Fortis became a fully integrated experience with Everyware.
Read the full story in The Paypers here.
Everyware, a trusted name in customer engagement, billing, and payments, today reveals Instant Payouts, a massive stride forward in the space of instant payments. This innovation in instant payments catapults the traditional transaction process of payouts into the digital future. Born from an alliance with Visa Direct, a world leader in digital payments, Instant Payouts represents a revolutionary leap in payment technology. With this innovative solution, the outdated check system becomes a relic of the past, enabling real-time[1] fund transfers straight into customers' debit cards or bank accounts.
Enabled by the robust capabilities of Visa's 'Visa Direct' solution, Everyware's Instant Payouts signifies a profound transformation in the way funds are transferred. This streamlined, pain-free process far outstrips conventional ACH approaches, harnessing the limitless potential of technology to deliver an instant payment experience, adaptable to a multitude of industries.
"Everyware's Instant Payouts is akin to witnessing the first step on the moon in the financial transaction universe," declared Austin (Larry) Talley, Founder and CEO of Everyware. "We've transcended beyond just speed; we're redesigning and securing the way money moves. From settling insurance claims, healthcare refunds to automotive payments, Instant Payouts relegates the days of anxiously waiting for a check in the mail to a thing of the past."
Integrated effortlessly into multiple industries and use cases, Instant Payouts offers a sleek, intuitive interface enabling users to access funds in real-time1. It nullifies the risk of checks getting misplaced or delayed in the mail, giving customers the assurance of swift and secure fund accessibility.
The technological expertise behind Everyware's Instant Payouts, facilitated by Visa Direct, empowers immediate bank-to-bank fund transfers. This synergy with Visa underscores Everyware's unwavering dedication to driving change, uniting advanced technology with Visa's legacy of trust and dependability to usher in a financial system that's fast, secure, and reliable.
"Online sellers, marketplaces and consumers-alike now demand faster and more reliable payments," stated Yanilsa Gonzalez-Ore, North America Head of Visa Direct. "We're proud to collaborate with companies like Everyware that are helping to change the game in global money movement and disburse funds quickly and securely with Visa Direct."
To learn more about Everyware and Instant Payouts, visit Everyware.com or follow on Facebook, Twitter, Instagram and LinkedIn. For inquiries regarding Instant Payouts services, call (844) 311-5597 or text (561) 404-1462.
ABOUT EVERYWARE
Everyware is a leading customer engagement, billing, and payments company based in Austin, Texas. Launched in 2015, the company provides services to more than 9,000 merchants across multiple verticals including healthcare, travel, utilities, not-for-profit, and automotive. The platform provides a simple, fast, and secure way to move money while enhancing the ability for merchants to communicate with their customers in real-time with text messaging. It saves them money by improving cash flow and reducing paper billing costs, chargebacks, and fraud. Additionally, Everyware works alongside existing systems for easy integration. For more information, visit Everyware.com.
[1] Actual fund availability depends on receiving financial institution and region.
MEDIA CONTACTS FOR EVERYWARE:
Jessica Wade Pfeffer | 305-804-8424 | jessica@jwipr.com Tyler Sminkey | 786-390-8510 | tyler@jwipr.com
Read the full story in Yahoo!Finance here.
Everyware, a trusted name in customer engagement, billing, and payments, today reveals Instant Payouts, a massive stride forward in the space of instant payments. This innovation in instant payments catapults the traditional transaction process of payouts into the digital future. Born from an alliance with Visa Direct, a world leader in digital payments, Instant Payouts represents a revolutionary leap in payment technology. With this innovative solution, the outdated check system becomes a relic of the past, enabling real-time[1] fund transfers straight into customers' debit cards or bank accounts.
Enabled by the robust capabilities of Visa's 'Visa Direct' solution, Everyware's Instant Payouts signifies a profound transformation in the way funds are transferred. This streamlined, pain-free process far outstrips conventional ACH approaches, harnessing the limitless potential of technology to deliver an instant payment experience, adaptable to a multitude of industries.
"Everyware's Instant Payouts is akin to witnessing the first step on the moon in the financial transaction universe," declared Austin (Larry) Talley, Founder and CEO of Everyware. "We've transcended beyond just speed; we're redesigning and securing the way money moves. From settling insurance claims, healthcare refunds to automotive payments, Instant Payouts relegates the days of anxiously waiting for a check in the mail to a thing of the past."
Integrated effortlessly into multiple industries and use cases, Instant Payouts offers a sleek, intuitive interface enabling users to access funds in real-time1. It nullifies the risk of checks getting misplaced or delayed in the mail, giving customers the assurance of swift and secure fund accessibility.
The technological expertise behind Everyware's Instant Payouts, facilitated by Visa Direct, empowers immediate bank-to-bank fund transfers. This synergy with Visa underscores Everyware's unwavering dedication to driving change, uniting advanced technology with Visa's legacy of trust and dependability to usher in a financial system that's fast, secure, and reliable.
"Online sellers, marketplaces and consumers-alike now demand faster and more reliable payments," stated Yanilsa Gonzalez-Ore, North America Head of Visa Direct. "We're proud to collaborate with companies like Everyware that are helping to change the game in global money movement and disburse funds quickly and securely with Visa Direct."
To learn more about Everyware and Instant Payouts, visit Everyware.com or follow on Facebook, Twitter, Instagram and LinkedIn. For inquiries regarding Instant Payouts services, call (844) 311-5597 or text (561) 404-1462.
ABOUT EVERYWARE
Everyware is a leading customer engagement, billing, and payments company based in Austin, Texas. Launched in 2015, the company provides services to more than 9,000 merchants across multiple verticals including healthcare, travel, utilities, not-for-profit, and automotive. The platform provides a simple, fast, and secure way to move money while enhancing the ability for merchants to communicate with their customers in real-time with text messaging. It saves them money by improving cash flow and reducing paper billing costs, chargebacks, and fraud. Additionally, Everyware works alongside existing systems for easy integration. For more information, visit Everyware.com.
[1] Actual fund availability depends on receiving financial institution and region.
MEDIA CONTACTS FOR EVERYWARE:
Jessica Wade Pfeffer | 305-804-8424 | jessica@jwipr.com Tyler Sminkey | 786-390-8510 | tyler@jwipr.com
Read the full story in the Fort Worth Star-Telegram here.
In a world rapidly embracing digital convergence, the new frontier for SaaS companies lies in integration capabilities. These are not just optional add-ons but table stakes – powerful enhancers of service scope, driving customer satisfaction and boosting market competitiveness.
A SaaS provider’s platform allows users to access information from almost any device through a subscription-based service, so information can be obtained and provided more easily and securely. There are many reasons why SaaS companies should embrace integration capabilities as a strategic selling point to increase business opportunities. Let’s explore some of them.
Improved User Experience & Happy Customers New payment and communications solutions mean customers jump through less hoops and achieve greater outcomes. For example, a user can utilize Pay By Text to pay for a monthly subscription service by texting instead of logging into a website or entering bank details. This means the SaaS company enjoys rapid payment from content subscribers/users. Or consider customer service via text messaging – prompt responses to queries or special offers delivered right to the user’s inbox. It’s not just a service; it’s a customer experience tailored to today’s fast-paced digital consumer.
Gaining a Competitive Edge Integration capabilities allow SaaS companies to seamlessly connect their software with other complementary tools, services, and APIs. By integrating with popular platforms such as CRM systems, new payment and communication solutions, or project management tools, SaaS companies can provide a more comprehensive and robust experience for their users. The integration enables users to access and utilize multiple services in a single interface, saving time and effort.
Agility, Scalability, Flexibility Integration is the key that unlocks the door to scalability and adaptability. With the fluidity of business needs, integration empowers SaaS companies to update their toolsets or services, mirroring customer requirements without disruption. It’s this agility that drives customer retention, making sure SaaS companies stay on their toes, ready to meet changing demands.
Integration capabilities, therefore, are no longer mere add-ons; they’re game changers. For SaaS companies, emphasizing seamless integrations is not just a selling point – it’s a strategy that differentiates them in a technology-driven market. As businesses seek to embed software solutions seamlessly within their existing technology architecture, pitching integration capabilities becomes an intelligent and forward-thinking sales strategy for SaaS companies. Indeed, it’s this proactive approach that will set SaaS companies apart in an ever more interconnected business world.
Read the full story in DevPro Journal here.
Since cars began rolling off assembly lines, the auto industry has focused on building sleek, powerful, and safer vehicles. Those factors still hold major appeal, but in a digital age, service departments and auto repair shops are adjusting to a better business model, and that means contactless communications and payments. They are critical to provide enhanced services and real-time updates that create stronger bonds and more loyal consumers.
Text messaging is the most effective communication and payments channel. It’s becoming increasingly popular. Text messaging between customers and repair shops can reduce the time it takes to prepare vehicle status reports, order parts, schedule and cancel appointments, and streamline the final payment process.
The power of the personal touch: Communication via text messaging Text messaging allows auto repair shops to become more efficient. Repair shops that insist on reaching customers by phone are losing valuable time. Studies show that customers answer less than half of all phone calls they receive and only about 15 percent of emails are opened. SMS text messages have an open rate of 99 percent (RedEye), which guarantees a timely reply. Texting increases customer engagement, helps solidify the brand in the customer’s eyes, and reduces no-show appointments. Bottom-line, it’s effective.
Another shift in consumer behavior comes in the form of payments, where consumers are moving away from traditional cash, check or credit card to contactless payments. It’s a much faster, more convenient option as revealed by a study from Mastercard that showed 80 percent of its respondents prefer contactless payment methods.
Paying by text is an example of how quickly and efficiently this form of communications works, allowing businesses to send a payment link (via text) enabling customers to pay at their convenience. The streamlined process allows businesses to receive payment instantly.
Shifting gears to optimal efficiency A customer can simply respond to a text message to begin contactless communications for estimates on repairs, future updates, and scheduling. For a mechanic, it’s frustrating not being able to reach a customer while their car is on the lift. With texting, this frustration is a thing of the past - studies show that, on average, people check their phone 96 times a day and over 90 percent of text messages are read within 90 seconds (Bright Pattern). A quicker reply from a customer means shops can more quickly get the job done, allowing for more customers to come in, which equates to increased revenue.
The number of no-show appointments is also lower due to text message reminders. No-shows affect revenue, regardless of the shop being busy or not, as overhead, rent, and salaries still come into play. Service departments can now send customers text messages to remind them of an appointment, with options to cancel or re-schedule at a more convenient time.
Contactless communications and payments have moved from being a future prospect to a present-day expectation in the auto repair industry. Embracing text messaging for communications and payments not only boosts revenue and customer satisfaction but also streamlines the repair process, offering a compelling reason for businesses to shift gears towards this digital trend.
Read the full story in Vehicle Service Pros here.
Everyware, a trusted name in customer engagement, billing, and payments, announces the appointment of Walter Granville as its Head of Growth Strategy. An experienced executive with extensive knowledge in payment technology and business development, Granville will be developing long-term strategic growth and go-to-market plans for Everyware.
As head of growth strategy, Granville will oversee an executive team to develop comprehensive knowledge of current business that includes the product, operations, business economics, and charting strategic plans to make sure Everyware continues its upward trend in a competitive business landscape. In his role, Granville will also identify user needs and business opportunities via research, collecting feedback from internal teams, and evaluating new revenue stream opportunities.
"Our product solutions are constantly evolving to meet the needs of businesses across all industries, and as a fintech executive, Walt brings a wealth of experience in delivering new innovations, building teams, and generating strategic partnerships in the competitive payments, issuing, and loyalty markets," said Everyware Founder and CEO Austin (Larry) Talley. "He will be very instrumental in driving our product suite as part of the company's long-term growth strategy."
Granville brings decades of experience in the payments space, holding VP and leading roles with major financial institutions including Visa, Connexions Loyalty, Montise Americas, First Data, and Netspend.
"On the Everyware team, my job touches all segments of the techno-business landscape," said Granville. "We will be defining a clear business plan for the next stages of distribution and product growth."
For more information, visit Everyware at Everyware.com or follow on Facebook, Twitter, Instagram and LinkedIn.
#
ABOUT EVERYWARE
Everyware is a leading customer engagement, billing, and payments company based in Austin, Texas. Launched in 2015, the company provides services to more than 9,000 merchants across multiple verticals including healthcare, travel, utilities, not-for-profit, and automotive. The platform provides an easy, fast, and secure way to move money while enhancing the ability for merchants to communicate with customers in real-time with text messaging. It saves them money by improving cash flow and reducing paper billing costs, chargebacks, and fraud. Additionally, Everyware works alongside existing systems for easy integration. For more information, visit Everyware.com.
MEDIA CONTACTS FOR EVERYWARE:
Jessica Wade Pfeffer | 305-804-8424 | jessica@jwipr.com Tyler Sminkey | 786-390-8510 | tyler@jwipr.com
The touch of a finger to a phone can make a huge difference in the world of fundraising, and that difference can really be felt when it comes to the size of the donation. In 2022, Americans gave $499.33 billion to charity and having the option to text to give makes donating even easier and faster for both the nonprofit and the supporter. When it comes to attracting major donors, streamlining the donation process can be a game-changer in achieving a nonprofit's annual objectives.
Writing a check or spending time logging on to a website with several steps until you hit the pay button is where nonprofits can easily lose big donations from frustrated donors. Enabling them to contribute simply from the palm of their hand means larger impacts in as fast as it takes to send an emoji.
The modern method of texting to give allows for quick and simple one-time or even recurring contributions. This translates into enhanced fundraising over the long-term and more money coming in. Moreover, SMS text communications offer an additional advantage: They foster trust and cultivate enduring relationships through personalized two-way messaging.
More and more organizations depend on touchless technology as an efficient way to collect donations quickly. A simple SMS communication gives a donor the option of giving at any time without the need to write checks — and that’s especially important when it comes to the older population.
Seniors tend to give more, with the average donor in the U.S. being 64 years old and making charitable gifts to four organizations. Reaching them via their mobile devices is also just a smart move, as nine in 10 U.S. adults older than 50 use their smartphone daily and 83% of them are sending texts and emails (opens as a pdf).
Major donors serve as the livelihood for many nonprofits and similarly, recurring donors play an important role in impact. The average recurring donor will give 42% more in one year than those who give one-time gifts. Offering the option to give by text message, whether it’s a big donation or small, allows a donor to set up a unique recurring giving plan. It is a great way to secure a seamless giving program for established, loyal donors.
Big donations are out there and nonprofits are missing out if they aren’t set up to accept by text message. Seniors who want to give are already using their phones, so now is the time to make it as simple as possible to connect with them and other big donors. Nonprofits need to adopt the solutions available today so they can continue to grow tomorrow.
Read the full story in NonProfit PRO here.
Digital technology is quickly changing the communications and payments landscape in the auto industry.
A text message revolution is gaining widespread acceptance because customers seek quick responses, detailed feedback and payment convenience. Customers do not want to wait hours, or sometimes days, to get a phone call about the next steps for their vehicle or to receive an estimate for costly repairs that isn't in writing. Text messaging is vital and benefits businesses ranging from large corporate dealerships to independent small shop mechanics. It is a staple for fast, efficient and safe communications as well as payments.
Streamlined communications The exchange of information in real time is what customers expect, and two-way texting leads the way. Timely customer engagement is a driving force for change, setting the standard for a better customer experience. An instant update on repairs or a text reminder of an upcoming appointment is critical to repeat business. A recent study showed that when businesses engage in real-time communications effectively, it leads to a 98 percent open rate for text messages as opposed to only 20 percent for email communications. Service shops should take advantage of texting platforms to meet customers' modern demands. Utilizing texts reinforces a customer's belief in their mechanic as frequent updates develop stronger loyalty. Consumers expect their car problems to be found and repaired with a completion timeline provided. A streamlined process gains the interest of potential clients, and real-time communications makes it a win for both parties. A happy customer can lead to future referrals and more business.
Frictionless payments It is key for the auto industry to streamline the payment process and minimize cumbersome credit card checkout barriers — or even complex payment portals. Text messages for payments make it easy and simple, and according to research, 64 percent of consumers now prefer text messaging for service interactions. Sending a text enables customers to pay for car repairs quickly and innovative organizations now offer pay-over-time options via text, allowing customers to manage high-cost repairs without the immediate financial strain. This easy-to-use and flexible approach minimizes frustration and greatly enhances the overall payment experience.
Increased efficiency With text messaging, service departments can send customers automated appointment reminders, updates and payment confirmations, which makes life easier for both the customer and business. Text messaging also frees up time to focus on critical tasks. A person is more likely to do business or make a purchase when messaging is tailored to meet their needs. Additionally, through texting, businesses have vital information at their disposal, giving them valuable insights about customer behavior and preferences. It also empowers them to make data-driven decisions for the future of their business.
Now is the time for the auto industry to embrace new communication and payment platforms to appeal to a broader customer base. Businesses that take advantage of the opportunity will thrive. According to General Motors CEO Mary Barra, "the auto industry will change more in the next five years than it has in the last 50." Are you ready to change with it?
Read the full story in Automotive News here.
Everyware, a trusted name in customer engagement, billing, and payments, announces the appointment of Peter Papaioannou as its first ever Vice President of Product. Bringing extensive experience working with high-profile global organizations, Papaioannou has thrived in the fintech and payments industry with proven success driving strategic visions and leading product innovation in high-growth environments.
In his role as head of product, Papaioannou will lead the development and launch of new, mobile-first payments, communications, and value-added solutions. He will oversee all new product development and mobile payment/communications innovation as it is customized to merchant verticals. He will also direct the expansion of payments value proposition across online and in-store channels.
"Our product solutions are constantly evolving to meet the latest trends and needs of businesses across industries, and Peter brings a wealth of experience in new product development and innovation," said Everyware Founder and CEO Austin (Larry) Talley. "He will be instrumental in driving our product suite as part of our long-term growth strategy."
Before joining Everyware, Papaioannou was the Vice President of Global Product at Global Payments, where he drove the strategic vision and innovation for bringing leading-edge omnichannel, e-commerce, and in-store solutions to its more than four million merchants. Prior to that, he held leadership positions at Visa's Data Products division, where he launched the Visa Analytics Platform, a web-based, self-service analytics solution for financial institutions, acquirers, and co-brand merchant partners aimed at providing actionable payments intelligence. While at Visa, he also led the launch of AI- based SaaS solutions for cardholder targeting in global markets.
"Everyware's strong positioning at the intersection of mobile device and payments, coupled with continued growth in consumer demand, means a great opportunity to build on the vision to change the way consumers pay, receive payments, and communicate with merchants. Being a part of this team means I can be a part of major innovations happening in the industry," adds Papaioannou.
For more information, visit Everyware at Everyware.com or follow on Facebook, Twitter, Instagram and LinkedIn.
#
ABOUT EVERYWARE
Everyware is a leading customer engagement, billing, and payments company based in Austin, Texas. Launched in 2015, the company provides services to more than 9,000 merchants across multiple verticals including healthcare, travel, utilities, not-for-profit, and automotive. The platform provides a simple, fast, and secure way to move money while enhancing the ability for merchants to communicate with their customers in real-time with text messaging. It saves them money by improving cash flow and reducing paper billing costs, chargebacks, and fraud. Additionally, Everyware works alongside existing systems for easy integration. For more information, visit Everyware.com.
MEDIA CONTACTS FOR EVERYWARE:
Jessica Wade Pfeffer | 305-804-8424 | jessica@jwipr.com Tyler Sminkey | 786-390-8510 | tyler@jwipr.com
Everyware, a trusted name in customer engagement, billing, and payments, announces the appointment of Peter Papaioannou as its first ever Vice President of Product. Bringing extensive experience working with high-profile global organizations, Papaioannou has thrived in the fintech and payments industry with proven success driving strategic visions and leading product innovation in high-growth environments. In his role as head of product, Papaioannou will lead the development and launch of new, mobile-first payments, communications, and value-added solutions. He will oversee all new product development and mobile payment/communications innovation as it is customized to merchant verticals. He will also direct the expansion of payments value proposition across online and in-store channels.
